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Dooth AI Dooth AI

Cancellation Policy

Last updated: December 12, 2025

Overview

This Cancellation Policy explains when and how you can cancel your order on Dooth AI, operated by Zofwe Private Limited.

When You Can Cancel

Eligible for Cancellation:

  • Cancellation requests must be made within 7 days of placing the order
  • Orders can only be cancelled before being sent to our printing partners

Not Eligible for Cancellation:

  • Orders already sent to printing partners
  • Orders in production
  • Orders that have been shipped

How to Cancel

Steps to Cancel:

  1. Contact us via our contact page or email hello@dooth.ai
  2. Provide your order number
  3. State your reason for cancellation
  4. We’ll confirm eligibility for cancellation

Response Time:

  • We’ll respond to cancellation requests within 24 hours
  • Approved refunds will be processed within 7-10 business days

Cancellation Charges

No Cancellation Fees:

  • Cancellations within the eligible timeframe incur no charges
  • Full refund will be processed to your original payment method

After Production Started:

  • Orders in production cannot be cancelled
  • You may request changes before shipping (subject to feasibility)

AI Credits Refund

If You Used AI Credits:

  • AI Credits used for AI-powered design generation will be refunded to your Dooth AI account
  • The exact number of credits used will be credited back to your account
  • Refunded AI Credits can be used for future AI generations
  • AI Credits are non-refundable to original payment method (account credit only)

Contact

For cancellation requests, please contact us through our contact page or email us at hello@dooth.ai.

Company Name: Zofwe Private Limited Brand Name: Dooth AI Email: hello@dooth.ai Business Hours: Monday - Friday (9:00 AM - 6:00 PM IST)