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Policy

Cancellation Policy

Last updated 2 September 2026

Overview

This Cancellation Policy explains when and how you can cancel your order on Dooth AI, operated by Zofwe Private Limited.

When You Can Cancel

Eligible for Cancellation:

  • Any order can be cancelled in full until you approve the photo of the packed box (for a Dooth Box) or the preview (for a card, polaroid pack or portrait)
  • Corporate orders can be cancelled in full until the address links are sent to the recipients

Not Eligible for Cancellation:

  • Orders you have approved for dispatch
  • Orders that have been shipped

How to Cancel

Steps to Cancel:

  1. Contact us via our contact page or email hello@dooth.ai
  2. Provide your order number
  3. State your reason for cancellation
  4. We’ll confirm eligibility for cancellation

Response Time:

  • We’ll respond to cancellation requests within 24 hours
  • Approved refunds will be processed within 7-10 business days

Cancellation Charges

No Cancellation Fees:

  • Cancellations within the eligible timeframe incur no charges
  • Full refund will be processed to your original payment method

After Approval:

  • An approved order cannot be cancelled, because the box has been packed with the recipient’s name
  • Before approval, you can change the name, the card and the contents as often as you like

AI Credits Refund

If You Used AI Credits:

  • Credits used for card designs will be refunded to your Dooth AI account
  • The exact number of credits used will be credited back to your account
  • Refunded AI Credits can be used for future AI generations
  • AI Credits are non-refundable to original payment method (account credit only)

Contact

For cancellation requests, please contact us through our contact page or email us at hello@dooth.ai.

Company Name: Zofwe Private Limited Brand Name: Dooth AI Email: hello@dooth.ai Hours: Every day, 9:00 AM to 9:00 PM IST, on WhatsApp