Questions
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Everything people ask us on WhatsApp, answered once. If yours is not here, ask.
What is a Dooth Box?
A rigid gift box made for one person. Their name goes on the lid, the things you choose go inside, and a card with your words goes on top. We pack it by hand, tie it with satin ribbon and deliver it anywhere in India.
What does the price include?
Everything: the box, the satin ribbon, the band card with their name, the personalised card, packing and delivery anywhere in India. The price you see for a box is the price you pay. There is no delivery line at checkout.
What are the two sizes?
Small is 8 by 8 by 4 inches and holds four things. Classic is 10 by 10 by 4 inches and holds six. Some items, like coffee or honey, take two of those places. The builder shows you the room left as you add things.
Can I change what is in one of the three boxes?
Yes. The Diwali, Sweet and Kerala boxes are starting points. Swap any item for another of the same size, or start from an empty box and choose everything yourself.
Where do the things inside come from?
Small producers in Kerala: chocolate from Kalady, tea from Munnar, halwa from Kozhikode, spices and honey from Idukki, banana chips from Alappuzha. Everything is sealed and each item carries a note that says where it is from.
How long does delivery take?
We dispatch within 48 hours of your approving the photo of the packed box. Then 2 to 4 days in the South and 5 to 7 days everywhere else. For a date that cannot move, an express upgrade is ₹99.
Do you deliver everywhere in India?
To nearly every pincode, with tracking shared on WhatsApp from dispatch to the door. If a pincode is not serviceable we tell you before you pay.
I do not know their address. Can you still deliver?
Yes. We send them a private link where they enter their own address. They know something is coming, but not what.
Will I see it before it ships?
You see the card before we print it, and a photo of the packed box before it leaves. Nothing goes out that you have not said yes to.
What if it arrives damaged?
Send a photo within 48 hours and we make it again and ship it again, free. We do not take returns for change of mind, because every box is made for one person.
Can I send just a card, or just polaroids?
Yes. A card is posted on its own for ₹299, a polaroid pack is ₹699, and the framed portrait is sent on its own because it does not fit a box. Everything else on the site goes in a Dooth Box.
How do I order?
In the Dooth AI app, where you build the box and write the card yourself, or on WhatsApp, where you tell us who it is for and we build it with you and send the preview.
What happens next year?
Every box you send saves the date. Three weeks before it comes round again, you get one WhatsApp message with what you sent last time and an offer to start this year’s. Reply to start, or ignore it and nothing happens.
Do you take corporate orders?
Yes, from 25 boxes. Send us the list of names and phone numbers, everyone confirms their own address through a link, and one invoice arrives at the end. See the corporate page or ask for the offer sheet on WhatsApp.
How do I pay?
UPI, cards and net banking through Cashfree. Because every box is made for one person, orders are prepaid; there is no cash on delivery.
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