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Policy

Refund & Return Policy

Last updated 2 September 2026

Overview

This Refund & Return Policy explains when and how you can get a refund for your order on Dooth AI, operated by Zofwe Private Limited.

Return Policy

We do not accept returns for change of mind, because every Dooth Box and every card is made for one person.

Why We Don’t Accept Returns:

  • Each box carries the recipient’s name and your card
  • Cards, polaroids and portraits are made from your photos and words
  • Personalised items cannot be resold

When You Can Get a Refund

We provide refunds in the following situations:

Product Issues:

  • Box or item damaged during shipping
  • Print defects on the card, band card, polaroids or portrait
  • Wrong item or wrong name (our error only)
  • Food items that arrive with a broken seal

Delivery Issues:

  • Order not delivered within promised timeframe
  • Order lost in transit

Not Eligible for Refund:

  • Change of mind after the box has been packed
  • A name, message or photo you provided with a mistake in it and approved
  • Normal wear after delivery

How to Request a Refund

Steps to Request:

  1. Contact us within 48 hours of delivery for damage, or 7 days for anything else
  2. Message us on WhatsApp or email hello@dooth.ai with your order number
  3. Send clear photos of the issue and the packaging

What Happens Next:

  • We reply within 24 hours
  • For damage or a print defect we make the item again and ship it again free; you do not need to return anything
  • Where a remake is not possible, we refund in full

Refund Processing

Timeline:

  • Refund approval: 1-2 business days after receiving your request
  • Processing time: 7-10 business days after approval
  • Bank credit: Typically 3-5 business days (varies by bank)

Refund Method:

  • Refunds are credited to your original payment method
  • UPI/Card refunds return to the same source
  • Email confirmation sent once processed

AI Credits Refund:

  • AI Credits used will be refunded to your Dooth AI account
  • The exact number of credits used will be credited back to your account
  • Refunded AI Credits can be used for future AI generations
  • AI Credits are non-refundable to original payment method (account credit only)

Partial Refunds

We may offer partial refunds in certain situations:

  • One item in a box damaged while the rest is intact
  • A delay beyond the promised window that was our fault
  • Packaging damage with the contents intact

Contact

For refund requests or questions, please contact us through our contact page or email us at hello@dooth.ai.

Company Name: Zofwe Private Limited Brand Name: Dooth AI Registered Address: 18/182, Palaprassery, Chengamanad P O, Aluva, Ernakulam - 683578, Kerala, India Email: hello@dooth.ai Business Hours: Monday - Friday (9:00 AM - 6:00 PM IST)